Service Inclusions

A breathtaking paradise awaits at Niseko, where champagne powder pistes create a mesmerising backdrop for sublime and white-gloved pampering. Here the thrill of the slope melds seamlessly with uncompromising luxury, as we elevate your dreams into truly transcendental bespoke experiences.
For those guests who enjoy the finer things in life, we offer a choice of exceptional properties with a choice of added extras to make your stay a truly luxurious and personalised experience. Experience the best of Niseko inside your luxury property and live like a local with our All Niseko Vouchers.
For 18 years, we have been providing sensational experiences to happy holiday makers from every corner of the globe. We call upon all of this experience in delivering to you our Signature Range – a collection of Niseko’s most celebrated resort homes and apartments. Expect to stay in privately owned homes, carefully managed to the highest standards, giving a true dreamy home away from home experience.
ServicesHakuLife CollectionLuxury CollectionSignature Collection
Gifts
HakuLife Welcome Experience? Dom Perignon on arrival, welcome hors d'ouvres, branded gifts, and much more...N/AN/A
Welcome BasketN/A
Departure Gift
All-Niseko Pass Vouchers? ¥20,000 per night in vouchers to spend with area partners.N/A
Service Team
Dedicated Chalet ManagerN/A
Chalet Hosts/Butler Team$$
Private Chef$$
Concierge Desk
F&B
Daily Fresh BreakfastN/AN/A
Boxed Delivered BreakfastN/AN/A
Daily Apres-Ski Hors D'ouvresN/AN/A
In-House Private Chef Dinners on Demand (Selection of Menus)$$
Access to Room Service MenuGondola Chalet Only
Open Bar? Free Flow Beer, Spirits, Milk, Juice, and Sodas.N/AN/A
Housekeeping
Daily HousekeepingN/A
Linen Changes on Demand (otherwise every 3 days)$
Bed & Bath
Plush 675 GSM - Terrycloth Bathrobes and TowelsN/AN/A
500 Threadcount Sateen BedsheetsN/AN/A
Bathroom Amenities? (Toothbrush, Razor, Hairbrush, Shower Cap, Cotton Buds, Lotions)
Pillow MenuN/A
Extra Futon$
Baby Crib$
Transportation
Private Chauffeur Service? Anywhere within the Greater Niseko/Kutchan Area.$N/A
On Demand Shuttle Service? Within Hirafu Area. Subject to Driver Availability. N/A
Ski Lift Shuttle Service? Applies to Hirafu and Niseko Village areas. Subject to Driver Availability.
Local Arrival and Departure Collection Service? From Kutchan Train Station or Hirafu Welcome Centre on Check-In/Check-Out Days.
Experiences
1-Hour In Villa Yoga Experience? For min 5-night stay, Subject to availability. Can only choose one experience.$
Half-Day Backcountry Experience? For min 5-night stay, Subject to availability. Can only choose one experience.$
1-Hour Golf Session at GOLFZON Simulator? Includes free-flow beer for four guests. For min 5-night stay, Subject to availability. Can only choose one experience.$
Events
In-Chalet Ski Equipment Fitting$$$
Special Catered Events? Catered Birthday Parties, Anniversary Dinners, Special Occasions.$$$
The H2Life Promise: We will guarantee that you have a sensational experience or we will provide 10% off your next booking with us.*